1. Use of the Website

tessbutler.com is intended for lawful consumer use only. You may not use the website for any illegal or unauthorized purpose. You agree not to:

• Violate any local, national, or international laws

• Interfere with website operations

• Attempt to hack, disrupt, or exploit our systems

• Copy or redistribute website content without permission

• Use automated bots to access the site

• Collect information from the site for competitive analysis

We reserve the right to deny access or terminate accounts involved in suspicious or harmful activity.

2. Account Registration

While purchasing products does not require a formal account, you may choose to create one for a faster checkout experience. You agree to provide accurate and truthful information when registering. You are responsible for:

• Maintaining confidentiality of your login credentials

• Restricting unauthorized access to your account

• Notifying us immediately if you suspect a security breach

We are not liable for losses incurred due to unauthorized account access caused by your failure to maintain security.

3. Product Information

We strive to provide accurate descriptions, images, and specifications for all gowns and products on tessbutler.com. However:

• Colors may vary based on monitor settings

• Measurements may vary slightly due to manufacturing processes

• Minor design variations may occur between batches

We reserve the right to update product listings, descriptions, or pricing at any time without notice.

4. Pricing and Payments

All prices listed on tessbutler.com are displayed in the currency specified on the site. Prices may change at any time. Once an order is placed, the price at checkout is final unless corrected for typographical errors.

We accept payments through secure third-party payment processors. By placing an order, you authorize:

• The charge to your selected payment method

• Verification of your payment information

• Communication with payment processors to resolve issues

We are not responsible for errors caused by third-party financial institutions.

5. Order Processing

When you place an order on tessbutler.com, you agree that all information provided is accurate and complete. After an order is submitted:

• We begin processing within 1–3 business days

• You will receive an order confirmation email

• We reserve the right to decline or cancel orders

Orders may be canceled for reasons including but not limited to:

• Incorrect payment information

• Failure to verify identity

• Suspicion of fraudulent activity

• Unavailability of the product

• Shipping restrictions to certain regions

If your order is canceled after payment has been processed, a refund will be issued to the original payment method.

6. Shipping Policies

By placing an order with Tessbutler, you acknowledge that shipping times are estimates and not guarantees. External factors such as customs delays, weather conditions, or carrier disruptions may affect delivery.

You are responsible for:

• Providing accurate shipping information

• Paying any applicable customs duties or import taxes

• Ensuring someone is available to receive the package

If a package is returned due to an incorrect address or failure to receive delivery, additional fees may apply for reshipment.

Tessbutler assumes no responsibility for:

• Delays caused by shipping carriers

• Lost items due to incorrect address entries

• Customs decisions or international transit conditions

However, we will assist in tracking and resolving delivery issues when possible.

7. Returns and Refunds

Due to the nature of gowns and formalwear, our refund policy is limited. You recognize that:

• We generally do not accept returns for size issues, fit preferences, or change of mind

• We accept refunds only for defective, damaged, or incorrect items

To request a refund, you must contact [email protected] within 7 days of receiving your package. Your email must include:

• Order number

• Description of the issue

• Clear photos of the defect or incorrect item

We reserve the right to approve or deny refund requests after reviewing the evidence.

If approved:

• Refunds are issued to the original payment method

• Processing may take 7–10 business days

• Shipping and customs fees are nonrefundable

If your item must be returned, shipping arrangements will be provided by our support team.

8. Product Availability

Product availability may change without notice. Some gowns may be:

• Limited edition

• Seasonal

• Out of stock due to high demand

• Discontinued

If an ordered item becomes unavailable during processing, we reserve the right to cancel the order and issue a full refund.

We are not liable for damages or losses related to unavailable products, including but not limited to:

• Missed events

• Inconvenience

• Loss of opportunity

Customers are encouraged to place orders well in advance of their planned use or event.

9. Intellectual Property

All content on tessbutler.com is owned or licensed by Tessbutler, including but not limited to:

• Text and product descriptions

• Photographs and images

• Logos and branding

• Website layout and design

• Digital materials

• Graphics

• Video content

You may not copy, distribute, reproduce, modify, or create derivative works without prior written consent from Tessbutler.

Commercial use of the website content is strictly prohibited. Any unauthorized use may result in legal action.

10. Prohibited Conduct

You agree not to engage in any activity that may harm Tessbutler, its systems, employees, or customers. Prohibited actions include:

• Accessing or attempting to access restricted areas of the website

• Distributing malware, viruses, or harmful code

• Attempting to hack or breach our systems

• Using automated bots or scraping tools

• Misrepresenting your identity

• Interfering with website performance

• Using the website for fraudulent transactions

• Harassing or abusing customer service staff

Violations may result in:

• Termination of access

• Legal proceedings

• Reporting to law enforcement

11. Third-Party Services

Certain services associated with tessbutler.com may be provided by third parties, including:

• Payment processors

• Shipping carriers

• Analytics providers

• Marketing partners

By using our website, you agree to the terms and policies of these third-party providers. Tessbutler is not responsible for:

• Errors caused by third-party systems

• Data breaches on third-party platforms

• Delays or failures of external services

We work exclusively with reputable partners, but we cannot guarantee their performance.

12. User Content

If you submit reviews, comments, photos, or other content (“User Content”), you grant Tessbutler:

• A nonexclusive, royalty-free license

• The right to display, reproduce, publish, or edit the content

• Permission to use User Content for marketing purposes

• The right to remove inappropriate or harmful content

By submitting content, you confirm that:

• You own the rights to the content

• It does not violate any laws

• It does not contain harmful, offensive, or fraudulent material

We may remove content at our discretion.

13. Promotions and Discounts

From time to time, Tessbutler may offer:

• Discount codes

• Promotional events

• Limited-time sales

• Special offers

These promotions may be subject to additional rules and conditions. Promo codes:

• Cannot be combined unless stated

• Must be used before expiration

• May have minimum purchase requirements

• May apply only to specific products or categories

We reserve the right to modify or cancel promotions without notice.

14. Communication Preferences

By using tessbutler.com, you consent to receiving communications such as:

• Order confirmations

• Shipping updates

• Customer service responses

• Marketing emails (if subscribed)

You may opt out of marketing emails at any time by clicking “Unsubscribe” or contacting [email protected].

Operational emails related to orders cannot be unsubscribed from, as they are necessary for transaction completion.

15. Limitation of Liability

To the fullest extent permitted by law, Tessbutler is not liable for:

• Indirect, incidental, or consequential damages

• Loss of data, revenue, or business opportunities

• Emotional distress or dissatisfaction due to product expectations

• Delays or failure to deliver products

• Loss caused by third-party service providers

• Website downtime, technical errors, or outages

• Events beyond our reasonable control

Your sole remedy for dissatisfaction with the website or products is to discontinue use of tessbutler.com.