At Tessbutler, we strive to provide a reliable, transparent, and efficient shipping and refund experience for all customers purchasing gowns and formalwear from tessbutler.com. Our policies are designed to ensure that customers understand the full process from order placement to delivery and, when necessary, returns or refunds. By making our policies clear and accessible, we aim to maintain trust and satisfaction for every purchase made through our store.
Shipping Process
Once you place an order on tessbutler.com, our team immediately begins processing it. Order processing typically takes 1–3 business days, during which the items are inspected, packaged, and prepared for shipment. We take great care to ensure that each gown is packed securely to preserve its quality during transit. After your order is shipped, you will receive a confirmation email containing your tracking number and logistics information.
We work with reputable international shipping partners to ensure timely and safe delivery. Shipping time varies depending on your location, customs procedures, and other external factors. On average, international deliveries take approximately 7–15 business days. However, during peak seasons or holiday periods, slight delays may occur. Tessbutler is not responsible for delays caused by weather, customs inspections, or carrier issues, but we will always assist in tracking and resolving delivery problems whenever possible.
Customers are responsible for providing accurate and complete shipping information. Tessbutler is not liable for failed deliveries resulting from incorrect addresses, unavailable recipients, or carrier-related issues. In such cases, additional reshipping fees may apply. If a package is returned to us due to inaccurate address information, we will contact you to arrange reshipment.
Customs Duties and Import Fees
Depending on your country’s regulations, customs duties or import fees may apply. These costs are assessed by local authorities and are not included in the product price or shipping fee at tessbutler.com. Customers are responsible for paying any applicable customs charges. Failure to do so may result in delivery delays or the package being returned to us. If a shipment is returned due to unpaid customs fees, reshipping costs or other related charges may apply.
Refund Policy
Our refund policy is designed to be fair, transparent, and respectful of both the customer and the business. Due to the nature of formalwear and gowns—many of which are delicate, specialty items—we kindly ask customers to review product details carefully before purchasing.
We accept refunds for defective, damaged, or incorrect products. If you receive an item that is faulty or not as described, please contact our support team at [email protected] within 7 days of receiving your order. In your message, include your order number, a description of the issue, and photographic evidence. Our team will review your request and guide you through the refund or replacement process.
Please note that for hygiene and product integrity reasons, we generally do not accept returns or refunds for items due to sizing issues, change of mind, or personal preference. We strongly encourage customers to use our size chart and contact our team before purchasing if they are unsure about sizing or fit.
If a refund is approved, it will be issued to the original method of payment within 7–10 business days. Processing times may vary depending on your payment provider. Shipping fees, customs fees, and insurance costs are nonrefundable unless the return is due to our error.
Lost or Delayed Shipments
If your package is significantly delayed or appears lost, please contact us at [email protected]. We will contact the shipping carrier to investigate the situation. While we cannot control external shipping issues, we will do our best to support you throughout the process.
Customer Support
We are committed to exceptional service and reliability. For any questions or concerns regarding shipping or refunds, our team is available at our official email address: [email protected]. We aim to provide clear communication and timely assistance to ensure a smooth shopping experience.